Grey Street Hotel

Beautiful suite- we stayed in thomas bewick on the 5th floor Breakfast was gorgeous. Amazing choice and everything tasted so fresh We were given a complementary upgrade from deluxe double to a suite

It is about 7 minutes from the train station on foot. Breakfast and the service team at breakfast was very good. The room was quiet. I forgot my passport and keys in the safe and the staff retrieved and kept it for me.

Location was great. An easy walk from the railway station, even with large suitcases.

Finding the hotel was easy, as was the location of the car parking. It really isn't far from the parking so please don't let that put you off. The greeting from reception was really warm and welcoming. I had been upgraded which was a treat and so despite getting there fairly late I was able to treat myself to a lovely bath with surround colour and relax after a long day and drive. Bliss! The bed was super comfortable and I slept like a log. Rare in a new place. Breakfast was also exceptional and I would highly recommend it. Overall I was sad to leave and will definitely be returning. Next time will be social rather than business so that I can stay longer.

The property is very well situated amongst restaurants, bars and shops. We stayed in the Lord Armstrong Suite and it was fantastic. The room was very spacious and had all of the amenities that we could have wanted. The bath was great and meant that we didn’t even use the large shower. The bath was surrounded by led mood lighting and was an extremely nice touch as it gave the bathroom a relaxing ambiance. The room was cleaned every day and everything was replenished including the biscuits that went alongside the tea and coffee. We booked for the romantic package that includes a bottle of fizz and flowers on the bed. This was extremely nicely presented with the bottle in an ice bucket waiting upon our arrival as well as a small box of chocolates which was a very nice touch. We also ordered the breakfast basket and the service here was very simple and confident. We simply filled out our breakfast order the night before and hung it on the door the evening before and a lady came the following morning and delivered it at the time that we had specified (10am). The food was lovely. We didn’t go in the hotel bar but when we walked past it it seemed like a really nice atmosphere with music playing. The room was very well sound proofed and we didn’t hear anything including neighbours or outside. The room also included a safe and a mini fridge which were handy to have. We left our bags with the hotel a couple of times as we checked in early and checked out a few hours before our train. The staff were very helpful and accommodating with this and it made the trip much more relaxing.